Project Description

Cheltenham Festival 2019

Once again, ConciergeUK returned to The Cheltenham Festival to provide their services for clients who were arriving via helicopter through the VIP terminal. In partnership with Helipad, part of the Hai Air group, staff from ConciergeUK were on hand to welcome clients through the VIP terminal and into Bentley vehicles for their onward journey to the racecourse. 

Corporate ConciergeUK


Management ServicesConciergeUK took the weather in their stride to provide the highest level of customer service for the clients. On arrival by helicopter, guests were greeted, checked in and reminded of their departure time, before being whisked away in a Bentley to the racecourse. The staff utilised pagers to ensure a smooth check out and departure for every guest, alongside a TV system, much like a permanent airport. 

Director Wayne Hadley


We were delighted to be invited back by Helipad to the Cheltenham Festival, to manage the VIP terminal for guests arriving by helicopter. The weather was not on our side at all for the most part, but this didn’t phase the team at all. They dealt with it perfectly and took it all in their stride.

With over 400 movements over the 4 days, and escorting our guests through the terminal into the awaiting Bentley cars, this was a process that had people turning their heads… Fabulous.

Our team were professional, presentable and ready to anticipate any scenario! A big thanks to the guys operating the ATC, the fire crew, aircraft handlers, Bentley drivers and the catering staff, and of course our friends at Helipad for the opportunity. Not forgetting Nathan from Synergy Security. See you all again next year!!

Augusta Westland VIP Event

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